Privacy policy

VeggiZoo.eu – Privacy Policy

Last updated: November 28, 2025

This Privacy Policy describes how VeggiZoo ("we", "us", "our") collects, uses, shares, and protects personal data when you visit veggizoo.eu, create an account, make a purchase, subscribe to our newsletter, or otherwise use our services (the “Services”). By using or accessing our Services, you agree to the collection, processing, and transfer of your information as described in this Privacy Policy.

1. Data Controller & Contact Information

Data Controller: VeggiZoo (operated by AUPM SRL)
Contact Email: info@veggizoo.eu (or the email you assign under @veggizoo.eu)

If you have any questions about this policy or wish to exercise your privacy/data-protection rights, please contact us at the above address.

2. What Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with our Services:

  • Contact Information — name, email address, billing address, shipping address, phone number.

  • Account Information — username, password (securely stored), account preferences.

  • Order & Transaction Data — items you view, products you order, purchase history, returns/exchanges, payment confirmations.

  • Payment Information — payment method (processed via payment provider), billing data (we do not store raw full credit-card numbers).

  • Communications Data — information you provide when you contact customer support, send emails, or otherwise communicate with us.

  • Device & Technical Data — IP address, browser type/version, device type, referral URL, cookies and similar technologies, browsing and usage patterns on our website (pages visited, time spent, etc.).

  • Usage Data — how you navigate and use the Services (e.g. session timestamps, clicks, cart activity, wish lists), for analytics and marketing purposes.

3. How We Collect Data

We collect personal data in several ways:

  • When you voluntarily provide it — e.g. create an account, place an order, subscribe to newsletters, contact support.

  • Automatically through your interaction with the website — e.g. via cookies, web analytics, browser/device logs.

  • Via third-party service providers and partners (e.g. payment processors, shipping and fulfilment services, analytics or marketing tools, hosting providers).

4. Purposes for Processing Data

We use your personal data to:

  • Provide, process, and fulfil your orders (payment processing, shipping, order confirmations, returns/exchanges).

  • Manage your account and provide customer support.

  • Remember your preferences and improve your shopping experience (e.g. wish-lists, order history, recommendations).

  • Send you transactional communications (order confirmations, shipping updates) and — if you consent — marketing communications (promotions, newsletters, special offers). You may opt out of marketing emails at any time.

  • Operate, maintain, and improve our website and Services (analytics, performance monitoring, feature improvements).

  • Prevent fraud, ensure security, and verify identity of users (payment fraud prevention, suspicious activity detection, access protection).

  • Comply with legal obligations (tax, accounting, regulatory compliance) and to respond to legal requests if required (e.g. law enforcement, court orders).

5. Data Sharing & Disclosure

We may share your personal data with:

  • Service providers and partners — such as payment processors, shipping and logistics providers, hosting providers, analytics or marketing platforms, customer-support providers; only as needed to deliver the Services.

  • Business partners for marketing or advertising, if you have consented (e.g. to show relevant ads or send promotional offers) — in accordance with their privacy policies.

  • Affiliates within our corporate group, if needed for internal administration or Services delivery.

  • Third parties when required by law, in connection with legal process, compliance, or protection of rights (e.g. subpoenas, court orders, regulatory obligations).

  • In case of business transaction — if VeggiZoo or AUPM SRL were sold, merged, reorganized or acquired, your data may be transferred as part of that transaction (under confidentiality).

We will not sell your personal data to unrelated third parties.

6. Cookies, Tracking & Third-Party Tools

We may use cookies, web beacons, tracking scripts and similar technologies to:

  • Recognize your device and remember your preferences;

  • Provide and improve website functionality and user experience;

  • Analyze usage patterns, trends, and traffic;

  • Provide personalized advertising, if you have consented;

  • Enable features such as wish-lists, cart persistence, login sessions.

If we use third-party tools (e.g. analytics platforms, advertising networks, marketing tools), those third parties may also place cookies or tracking technologies when you visit our site. Those third-party services are governed by their own privacy policies.

7. Data Retention & Security

  • We store your personal data only as long as necessary to fulfil the purposes set out in this policy (e.g. to process orders, provide customer support, comply with legal obligations, or maintain accounts).

  • Once no longer needed, we will securely delete or anonymize your personal data.

  • While we implement reasonable technical and organizational measures to protect your data (e.g. encrypted transmission, secure storage, access controls), no data transmission over the internet can be guaranteed 100% secure.

8. Your Rights Under European Data Protection Law

If you are a resident of the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data. Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you;

  • Request correction of inaccurate or incomplete data;

  • Request deletion of your personal data (data erasure), under certain conditions;

  • Request data portability — receive a copy of your personal data in a commonly used format;

  • Object to or restrict processing, where processing is based on consent or legitimate interest;

  • Withdraw consent at any time, when consent is the basis for processing;

  • Opt out of marketing communications at any time.

To exercise these rights or make a complaint, contact us at info@veggizoo.eu. We will respond in accordance with applicable law.

9. International Data Transfers

Your data may be transferred to — and stored on — servers or third-party service providers located outside the EEA or United Kingdom. When we do so, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses or other lawful mechanisms) to protect your personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in our services, data practices, or regulations). When we do, we will update the “Last updated” date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns or requests related to your personal data or this Privacy Policy, please contact us at:

Email: info@veggizoo.eu
Data Controller: VeggiZoo / AUPM SRL