Privacy Policy

Privacy Policy

Last updated: Feb 2026

This Privacy Policy explains how VEGGIZOO, AUPM SRL, and their affiliates (“VEGGIZOO,” “we,” “us,” or “our”) collect, use, store, and protect your personal data when you visit our website, create an account, place an order, subscribe to our services, or otherwise interact with us.

This Policy applies to our websites, online store, digital services, and related communications (collectively, the “Platform”).

By using our Platform, you acknowledge that your personal data may be processed as described in this Privacy Policy. If you do not agree, please do not use the Platform.

We may update this Policy from time to time. The latest version will always be published on our website.

1. Who We Are

VEGGIZOO is operated by:

AUPM SRL / VEGGIZOO
Boulevard de Waterloo 34
1000 Brussels
Belgium

Email: privacy@veggizoo.eu
Phone: +32 02 455 50 25

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

a. Contact Information

Such as your name, email address, phone number, billing address, and shipping address.

b. Account Information

Such as your login details, customer ID, account preferences, and subscription status.

c. Order and Payment Information

Such as the products you purchase, order history, delivery details, billing records, and payment status.
Payment card data is generally processed by our payment service providers and not stored directly by us, except where necessary for order administration.

d. Pet Information

Such as your pet’s name, age, size, breed, weight, or other care-related information you choose to provide.

e. Communication Data

Such as messages you send us, customer service requests, and any communications with our team.

f. Device and Usage Information

Such as your IP address, browser type, device type, operating system, pages visited, time spent on the website, and other analytics data.

g. Marketing and Preference Information

Such as your email preferences, cookie preferences, products viewed, and interactions with newsletters or promotional messages.

h. User Content

Such as reviews, testimonials, uploaded photos, or other content you submit to us.

3. How We Collect Your Data

We may collect personal data:

  • directly from you, when you place an order, create an account, contact us, or subscribe;
  • automatically, through cookies, analytics tools, and similar technologies when you use the Platform;
  • from service providers, such as payment processors, delivery providers, and website tools;
  • from social media or third-party platforms, if you interact with us through those services.

4. How We Use Your Data

We use your personal data to:

  • process and deliver your orders;
  • manage your account and subscriptions;
  • provide customer support;
  • communicate with you about your orders, account, or services;
  • personalize your experience with VEGGIZOO;
  • improve our website, products, and services;
  • send marketing communications where legally permitted;
  • detect, investigate, and prevent fraud, misuse, or unauthorized activity;
  • comply with legal and regulatory obligations;
  • protect our rights, business, customers, and Platform.

5. Legal Basis for Processing (EU / UK)

If you are located in the EU or UK, we process your personal data on one or more of the following legal bases:

  • Contract: where processing is necessary to fulfill your order, subscription, or account-related services;
  • Consent: where you have given us permission, for example for certain marketing communications or cookies;
  • Legal obligation: where we must comply with applicable laws;
  • Legitimate interests: where processing is necessary for fraud prevention, website security, service improvement, analytics, and business operations, provided your rights do not override those interests.

6. How We Share Your Data

We do not sell your personal data.

We may share your personal data with trusted third parties only where necessary, including:

  • payment service providers;
  • shipping and logistics providers;
  • website hosting and ecommerce providers;
  • analytics and marketing service providers;
  • customer support tools;
  • legal, accounting, or professional advisors;
  • public authorities or regulators where required by law;
  • potential buyers or investors in connection with a business transaction, merger, or restructuring.

These third parties may process personal data only for the purposes for which it was shared and subject to appropriate safeguards.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve performance, understand user behavior, remember preferences, and support marketing activities.

Cookies may help us:

  • keep the website functioning properly;
  • remember your preferences;
  • analyze traffic and usage patterns;
  • improve our Platform and user experience;
  • provide more relevant advertising and communications.

You can manage cookies through your browser settings and, where applicable, through our cookie banner or consent tools.

Please note that disabling certain cookies may affect website functionality.

8. Analytics and Advertising

We may use analytics tools and marketing technologies, including third-party services such as Google, Meta, Shopify, or similar platforms, to understand website performance and improve our services.

These tools may collect information such as:

  • website visits,
  • page views,
  • clicks,
  • device type,
  • referral source,
  • interactions with our emails or ads.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

9. Email and Marketing Communications

If you subscribe to our newsletter, create an account, place an order, or otherwise opt in, we may send you:

  • order and account-related communications;
  • service messages;
  • updates about VEGGIZOO products and offers;
  • marketing emails, where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us.

Please note that even if you opt out of marketing messages, we may still send you transactional or service-related communications.

10. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including:

  • fulfilling orders and subscriptions;
  • maintaining customer records;
  • complying with legal, tax, accounting, and regulatory obligations;
  • resolving disputes;
  • preventing fraud and enforcing our rights.

Retention periods may vary depending on the type of data and the reason it was collected.

11. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

12. Children’s Privacy

Our Platform is not intended for children, and we do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided us with personal data, please contact us so we can review and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review their privacy policies before submitting any personal data.

14. Your Rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain types of processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a competent data protection authority.

If you would like to exercise any of these rights, please contact us at:

Email: privacy@veggizoo.eu

We may request information to verify your identity before responding to your request.

15. International Data Transfers

If your personal data is processed outside the European Economic Area, the United Kingdom, or your country of residence, we will take appropriate steps to ensure that such transfers are protected in accordance with applicable data protection law.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

Any updates will be posted on this page with the revised effective date. We encourage you to review this Policy regularly.

17. Contact Us

If you have questions about this Privacy Policy or about how we process your personal data, please contact us:

VEGGIZOO / AUPM SRL
Boulevard de Waterloo 34
1000 Brussels
Belgium

Email: privacy@veggizoo.eu
Phone: +32 02 455 50 25